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The Roseberry Practice does NOT prescript sedatives for fear of flying. This policy decision has been made by the GP Partners and is adhered to by all prescribers working in the practice. The reasons for this can be found below:

1) Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.

2) Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at increased risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is greater than four hours.

3) Whilst most people find benzodiazepines like diazepam sedating, a small number have paradoxical agitation and in aggression. They can also cause disinhibition and lead you to behave in a way that you would not normally. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law.

4) According to the prescribing guidelines doctors follow (BNF) Benzodiazepines are contraindicated (not allowed) in phobia. Your doctor is taking a significant legal risk by prescribing against these guidelines. They are only licensed short term for a crisis in generalised anxiety. If this is the case, you should be getting proper care and support for your mental health and not going on a flight.

5) Diazepam and similar drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.

6) Diazepam stays in your system for quite a while. If your job requires you to submit to random drug testing you may fail this having taken diazepam.

We appreciate that fear of flying is very real and very frightening. A much better approach is to tackle this properly with a Fear of Flying course run by the airlines and we have listed a number of these below.

Easy Jet Tel 0203 8131644
British Airways Tel 01252 793250
Virgin Tel 01423 714900

Although all COVID-19 restrictions have been lifted from 19th July 2021, Public Health England have mandated the continuation of face coverings and social distancing rules in healthcare settings.

This means that everyone attending the The Roseberry Practice will be asked to continue to wear a mask or face covering and follow social distancing rules. By doing so we are protecting you, ourselves and patients who are clinically vulnerable or unable to be vaccinated.

Our practice figures are showing a dramatic increase in positive COVID cases, especially in the younger age groups however we also have patients in older groups who have been double jabbed therefore the pandemic is not yet over.

Thank you for your ongoing support - by taking these precautions we are able to remain open to provide healthcare to our patients without risk of infection.

For more information please see:

Free Flu vaccination for the 50 to 64 year old age group

As you will have heard in the press, the flu programme for free vaccinations for the 50 to 64 year old age group will now go ahead.

A clinic will be available at the surgery for patients of The Roseberry Practice on SATURDAY 5TH DECEMBER

If you are 50 years and over, please contact the surgery on 01642 432300 to make your appointment.

If you have a high temperature, fever or a new continuous cough please DO NOT to come down to surgery.

  • Access more information via
  • Patients who are isolating should not go out of their house during the period of their isolation
  • Any patient who provides false information to gain a face to face appointment may be removed from the practice list

To protect our patients and staff, we are making the following changes:

  • The doors are now closed; all contact with the surgery must be made by telephone
  • Do not attend the Practice unless you advised by a GP or Nurse
  • Telephone appointments are available with a GP or Nurse
  • When the clinician phones you back it may be from a withheld number, as the clinician may be working from home

Rescue Packs

We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).

We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.

Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to or call 111 (online services should be used as a first choice) before doing anything else.

Order Your Prescriptions

  • Register for online services to enable you to order your prescriptions online
  • Choose a Pharmacy to receive prescriptions electronically and you can pick them up from there
  • Please allow 72 hours from the day you request your prescription to the day of collection from your Pharmacy
  • Please avoid ringing either the surgery or the pharmacy to find out if  your prescription is ready – this frees telephone lines for other calls
  • Prescriptions can be collected from the Pharmacy of your choice between the times of 10 am - 12 pm and 2pm - 4 pm
  • You can request your prescriptions by telephone if you are unable to access online services

Contacting the Practice

  • You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19.  You should follow the guidance at:
  • The advice being provided on this website is the same advice you will be provided with from the practice.
  • We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate
  • You should dial 999 if you are experiencing severe breathing difficulties.

Patient Self Isolation Notes - advice from the Department of Health :

People unable to work for more than seven days because of Corona Virus (COVID 19) can obtain an isolation note through a new online service by following the links below:


Phlebotomy Clinics Have Benn Moved To Billingham Health Centre, Queensway

Phlebotomy -  clinics
Abbey Health Centre CLOSED
Billingham Health Centre

8.00am - 12.15pm
08:00am – 12:00pm
1.00pm - 3.15pm

Mon /Wed
Tues / Thurs / Fri
Mon / Tues / Wed

The Roseberry Practice now offers online Services through SystmOnline

In order to register for this new service we require you to produce photographic identification to a member of our reception team who will then give you your unique registration information. Please note we require sight of photo ID for each person who wishes to be registered to use this service.

Once you have your registration details please click the link above to book appointments, order your repeat prescriptions and view your medical records.

Patients can download the SystmOnline app from the appropriate app store.

Please click here to download SystmOnline iOS  Please click here to download SystmOnline Android 



Contact Details

Reception: 01642 432300
Fax Number: 01642 432302

Opening Times

Monday: 8.00am-6.00pm
Tuesday: 8.00am-6.00pm
Wednesday: 8.00am-1.00pm
Thursday: 8.00am-6.00pm
Friday: 8.00am-6.00pm
Saturday: Ring For Times
Sunday: Closed