Complaints and feedback

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family Feedback Form

If you would like to complete a feedback form regarding your experiences at the practice please click here.

F+F - Sep 25

Friends and Family Feedback Responses - October 2025

'Pleasant and experienced staff.'

'Receptionist pleasant, my appointment was on time. Nurse was lovely no complaints.'

'Appointment on time no waiting around!'

'Staff and nurses are always brilliant.'

'The staff are very kind and supportive.'

'First class friendly service, punctual. What more could you ask for.'

'I got treated for my problem with care.'

'I was in and out in a few minutes. Everyone I had to deal with were cheerful and efficient'

'I felt that I was taken seriously whereas in the past I have not'

'Doctors really good I'm so lucky receptionists are friendly, they do everything to get you an appointment as soon as possible, practice nurses are great thank you'

Page last reviewed: 13 November 2025
Page created: 19 August 2025