Patients have a choice as to which doctor they wish to see. However, you are encouraged to see the same doctor each time you visit, as this will help the doctor gain a deeper understanding of any general problems you may have.

Appointments - From the 3rd February 2014 a new appointment system will be in place.

From this date, when you call the surgery to request an appointment with the doctor, the receptionist will ask you some brief details of the problem, which they will pass on to a doctor, who will then call you back. During the telephone consultation the doctor may give you advice, prescribe treatment, arrange a referral to another clinician or service, or if required, offer you an appointment at a time appropriate to the clinical assessment.

You can also book appointments online via the Patient Access service.

Note - Available appointment times are shown on the left.

Telephone Advice - A telephone advice surgery is held every day. It may be that your problem can be dealt with by telephone, and if so, you will be asked to call back to speak to a doctor or nurse after the morning surgery.

Home Visits During The Day - Can be requested for patients who are genuinely unable to attend the surgery through illness, e.g. emergencies, elderly housebound patients or terminally ill patients. The doctor will assess the request and may telephone you regarding the problem. When making a request the following details will be required :

  • Full name of the patient for whom the call is being made
  • Age and data of birth of the patient
  • Full address to which the doctor will be visiting
  • Telephone number
  • Brief details of the patients condition
Emergency Calls Out Of Hours - If you require urgent medical care during the following times:
  • Monday to Thursday from 6.00pm to 8.00am
  • Weekends from 6.00pm to 8.00am
  • Bank Holidays from 6.00pm the night before until 8.00am the day after.
Instead of phoning the practice, please phone : 111
 
Please remember emergency calls are what they say they are and should only be made if you are facing a serious problem.

 

 

nhs_111_full_3.jpg

Contact Details

Reception: 01642 552700
Test Results: 01642 552151
Prescriptions: 01642 557009
Fax Number: 01642 532908

Opening Times

Monday: 8.00am-6.00pm
Tuesday: 8.00am-6.00pm
Wednesday: 8.00am-1.00pm
  2.00pm-6.00pm
Thursday: 8.00am-6.00pm
Friday: 8.00am-6.00pm
Saturday: Ring For Times
Sunday: Closed

Appointment Times

Monday: 8.30am-11.30am
  3.00pm-6.00pm
Tuesday: 8.30am-11.30am
  3.00pm-6.00pm
Wednesday: 8.30am-11.30am
  3.00pm-6.00pm
Thursday: 8.30am-11.30am
  3.00pm-6.00pm
Friday: 8.30am-11.30am
  3.00pm-6.00pm

Patient Participation Group

Accessing the Right Treatment

Link to Facebook site Visit our Facebook Site.
Link to Twitter site

Follow us on Twitter!
@RoseberryPrac