Latest News

Free Flu vaccination for the 50 to 64 year old age group

As you will have heard in the press, the flu programme for free vaccinations for the 50 to 64 year old age group will now go ahead.

A clinic will be available at the surgery for patients of The Roseberry Practice on SATURDAY 5TH DECEMBER

If you are 50 years and over, please contact the surgery on 01642 432300 to make your appointment.

If you have a high temperature, fever or a new continuous cough please DO NOT to come down to surgery.

  • Access more information via
  • Patients who are isolating should not go out of their house during the period of their isolation
  • Any patient who provides false information to gain a face to face appointment may be removed from the practice list

To protect our patients and staff, we are making the following changes:

  • The doors are now closed; all contact with the surgery must be made by telephone
  • Do not attend the Practice unless you advised by a GP or Nurse
  • Telephone appointments are available with a GP or Nurse
  • When the clinician phones you back it may be from a withheld number, as the clinician may be working from home

Rescue Packs

We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).

We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.

Please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to or call 111 (online services should be used as a first choice) before doing anything else.

Order Your Prescriptions

  • Register for online services to enable you to order your prescriptions online
  • Choose a Pharmacy to receive prescriptions electronically and you can pick them up from there
  • Please allow 72 hours from the day you request your prescription to the day of collection from your Pharmacy
  • Please avoid ringing either the surgery or the pharmacy to find out if  your prescription is ready – this frees telephone lines for other calls
  • Prescriptions can be collected from the Pharmacy of your choice between the times of 10 am - 12 pm and 2pm - 4 pm
  • You can request your prescriptions by telephone if you are unable to access online services

Contacting the Practice

  • You do not need to contact the practice for advice if you are experiencing mild symptoms of Covid-19.  You should follow the guidance at:
  • The advice being provided on this website is the same advice you will be provided with from the practice.
  • We do not have kits or provide testing for Covid-19. Only patients currently being admitted to hospital are being tested if deemed appropriate
  • You should dial 999 if you are experiencing severe breathing difficulties.

Patient Self Isolation Notes - advice from the Department of Health :

People unable to work for more than seven days because of Corona Virus (COVID 19) can obtain an isolation note through a new online service by following the links below:


Phlebotomy Clinics Have Benn Moved To Billingham Health Centre, Queensway

Phlebotomy -  clinics
Abbey Health Centre CLOSED
Billingham Health Centre

8.00am - 12.15pm
08:00am – 12:00pm
1.00pm - 3.15pm

Mon /Wed
Tues / Thurs / Fri
Mon / Tues / Wed

The Roseberry Practice now offers online Services through SystmOnline

In order to register for this new service we require you to produce photographic identification to a member of our reception team who will then give you your unique registration information. Please note we require sight of photo ID for each person who wishes to be registered to use this service.

Once you have your registration details please click the link above to book appointments, order your repeat prescriptions and view your medical records.

Patients can download the SystmOnline app from the appropriate app store.

Please click here to download SystmOnline iOS  Please click here to download SystmOnline Android 


The practice is currently installing a new electronic patient record system called SystmOnline.

The new system will bring substantial benefits for both patients and staff.

We thank you for your patience during this time of transition.

For more information on the system, visit

Patient Notice

There maybe some disruption to our telephone lines on Thursday 4th October, this is due to our telephone system being connected to a new provider.

On Thursday 4th October The Roseberry Practices new telephone number will be:

01642 432300



Contact Details

Reception: 01642 432300
Fax Number: 01642 432302

Opening Times

Monday: 8.00am-6.00pm
Tuesday: 8.00am-6.00pm
Wednesday: 8.00am-1.00pm
Thursday: 8.00am-6.00pm
Friday: 8.00am-6.00pm
Saturday: Ring For Times
Sunday: Closed